Joy The Baker notices every ingredient in the cupcake she’s handed at your kid’s birthday party. Jeff Goins finds the dangling participles in the copy on the back of the shampoo bottle. The Nester may have a thought or two about those throw pillows on that sitcom’s couch. I critique communicators – the talking kind mostly.
I notice what works, what makes me lose track of time, what moves me from my side of the fence over to theirs. And I make note of what makes me change the station, leave the room, refuse to change or catch some z’s.
Even the best communicators make mistakes. And we all learn how to communicate better when they do. Here are four communication mistakes made by four professional communicators:
Rush Limbaugh – Generalization Is Lying
Rush Limbaugh is by far the most articulate man on American radio today. There’s no contest. His vocabulary astounds. His ability to tie seemingly unrelated news items and observations into one cohesive cogent argument is art. So I listen to his broadcast occasionally, not because of a shared worldview, but to learn how to communicate well. But even Rush makes mistakes.
Rush’s biggest mistake may be generalizing. Generalizing all bike riders as “liberal environmentalist wackos”, for example, may endear to him those opposed to environmentalism (or bicycling) but it’s inaccurate. Generalizations are rarely, if ever, true. And failing to tell the truth because it is nuanced and complicated is both insulting to the listener’s intelligence and, well, a lie. What is of greater worth to an effective communicator than credibility founded on consistent truth-telling?
President Obama – Demanding Instead Of Earning
Regarded as one of our more articulate presidents, President Obama still makes communication mistakes. (I take great comfort in that.) When President Obama is answering questions off the cuff, with no prepared notes before him, he makes unnecessary demands of his listeners. Get him annoyed and he does it even more.
He has a tendency to begin sentences with “look” or “listen.” This may come across as authoritative to some, sure, but also a little condescending. And unnecessary from a great communicator. Many pastors make this mistake too, thinking they’re emphasizing an important point in their discourse, and inadvertently turn-off some in their audience.
Communicators I willingly listen and look to don’t have to demand that I do either. If they want my attention, they earn it.
Sean Hannity – “I’m Telling Ya” Tells Me Nothing
It would make a great drinking game. Listen to Sean Hannity lambast the Left, taking a drink every time he begins a sentence with “I’m telling ya…” Play this game and risk liver failure though: “I’m telling ya” must come out of his mouth fifty times per radio broadcast.
Many professional communicators learned long ago to exorcise “like”, “uh” and “um” from their vocabulary because these words convey no information and, therefore, make communication inefficient and listeners less attentive. But many of us have cleverly replaced these empty words with equally meaningless and inefficient ones. “I’m telling ya” is Sean Hannity’s “um”.
A great way to uncover your “um” is to record yourself speaking, transcribe your speech, then read through it marking through every word or phrase that conveys no information. You may find that some words and phrases pop up repeatedly. Those are your “um”.
Dave Ramsey – “Moron” Makes You Sound Like A Mean One
I teach my kids that there are no bad words. But there are better words. The reason people swear is that they don’t know these better words. That’s what some of your listeners think too.
Bad words don’t have to have four letters. “Moron” and “idiot” have five. Dave Ramsey – who has built a juggernaut of a radio, speaking and publishing empire bent on releasing people from debt so that they may give and live better than ever – is a smart smart man. But I almost forget that when he calls people names.
Imagine I’m just about to cut up my credit cards, do that “debt snowball” thing and buy one of Dave’s books…then he calls someone an idiot. I bristle, feel bad for the recipient of the insult, perhaps get a little annoyed at Dave even, and change the channel in protest…and six months later my house is foreclosed on and I’m a carless environmental wacko riding a bike to work (see what I did there?).
If what I’m communicating is important – life changing even – why risk my likability with the audience by name calling? By using any offensive language?
You are smarter than that. Take the time to find better (kinder) words and you’ll sound like it too.
Sarah aka MainlineMom says:
Love this. Excellent. I have listened to all four of these guys at times and I agree whole heartedly. I don’t generally do the type of communicating that they do, but sometimes I do and I am always looking for ways to improve. One of my overused phrases is “Know what I mean?”. I sometimes throw it in A LOT, especially when I’m really looking for SOME kind of visual or verbal feedback. It reeks of desperation.
Shaun Groves says:
I do that too. “You know?” “Am I making sense?” Filler statements I cling to when I can’t read the person or crowd I’m talking to.
Cari Kaufman says:
“Does that make sense?” –oh it is my achilles heel! Sarah is so right on about the motivation. I find myself saying it when I have taken way too long to describe a concept…or when I sense eyes starting to glaze over.
This is a fantastic reminder, Shaun! Thank you!
Kris says:
As someone who is *just* beginning to speak publicly, though I write daily, I find this whole post to be very useful. Thanks for this, Shaun. ๐
Shaun Groves says:
What kind of speaking are you doing these days, Kris?
Kris says:
I spoke at a Women’s retreat in May, down in Alabama, and I will be speaking again in April at Refine {the retreat} (A retreat I am organizing) Christa Wells and Nicole Witt are leading worship–it’s going to be amazing. I’d invite you, but it’s for ladies only–perhaps in 2015 YOU’ll come lead worship? –assuming we do this again, which is currently the plan… ๐
Krysta says:
This is great. There is a local radio host here who uses the word “Folks” the way President Obama uses “look” or “listen”. Even when he is saying something I agree with, it makes me cringe and want to tune him out.
Kelli says:
I sat under a speaker in college who would silently burp over and over when he spoke. He’d ball up his fist and put it in front of his mouth and his cheeks would puff out, then he’d swallow, excuse himself and move on. He’d do this no less than 20 times in an hour.
It was terribly awkward. And kind of gross…
๐
Shaun Groves says:
A professor? Disgusting.
Kris says:
That is unreal. Gross.
NancyTyler says:
Count how many times On Being’s Krista Tippett, her guests and others on public radio say the word “right” during interviews. I call it the “Smart Person/Public Radio ‘Right'”.
An NPR junkie coworker of mine who’s pretty fond of her own IQ has picked up the habit, throwing “rights” into her diatribes like rice on a bride. LOL
Shaun Groves says:
As a musician I should probably be listening to music in the minivan but I listen entirely to talk radio – NPR being my favorite most of the time. Haven’t noticed that “right” habit. Thanks for ruining my favorite listening experience ; )
Mary @ Giving Up on Perfect says:
Shaun, I love this. After teaching Speech 101 at a university for a semester (yes. ONE WHOLE SEMESTER. I’m an expert, see?), I can’t help but critique every presentation I see, from TED talks to conference keynotes to Sunday sermons. It’s a gift. And a curse.
I’m kidding, because it’s not much of a gift when I really do want to turn off that part of me and JUST LISTEN! Still, I do find it helpful to pay close attention to what speakers do well and not-so-well to improve my own speaking.
If only I had such a good reason for hyperventilating every time I find typos in the slides at church…
(Also? I just finished typing up a blog post that includes at least one paragraph starting with, “Now listen.” Apparently I’m just as bossy as Obama. Or something…)
NancyTyler says:
Keep listening, just don’t pick up the habit. ๐
I’m a big public radio podcast listener: On Being, This American Life, Wait, Wait Don’t Tell Me, The Moth, Selected Shorts, Radiolab, StoryCorps, How Sound, New Letters on the Air, Transom, TED Radio Hour, Splendid Table, Writer’s Voice, 99% Invisible and the local DC show Metro Connection. Whew!
Beth says:
I just returned from my first Momentum conference (Christian Music Broadcasters) last week where I had the opportunity to listen to many speakers; some absolutely incredible! Others, just fine; and still others had some great information; if they could’ve delivered it effectively.
Listening to Bob Goff (“Love Does”) speak is a privilege. Not only is what he says very profound, but he says it extremely well.
Ever heard Pat Williams speak? He’s the founder and GM of the NBA’s Orlando Magic. An author of over 70 books; it’s obvious that he writes well. He’s also an absolutely spell-binding speaker! I could listen to him all day because even though I was in a room with 500 people, he was speaking to just me (everyone felt that way).
Hearing Dan Wilt tell a story made me want to join his family around the fireplace on a cold even for a great time of storytelling!
These guy all make me want to be a better speaker!
As for Dave Ramsey, we carry his show and I can’t wait til we change it. For just the reason you mentioned. He makes me feel like a complete idiot with not enough common sense to come out of a rain storm and I’m not even the one calling for advise. Never would either, for just that reason.
Amy says:
Agreed! I used to get so distracted by a pastor who constantly said “here’s the deal”. Dave, yeah, he’s a smart man, but I turned him off at “moron”.
Sheila Warner says:
This is one of the best articles I have read. I’d add Bill O’Reilly to your list. When he gets annoyed, he raises his voice & jabs at his guests with his index finger. When calm, he communicates effectively. When upset, he stops listening to the other side.
Tsh Oxenreider says:
I listen to This American Life before I speak publicly. Not kidding. Something about his articulation and coherency motivate me to do the same.
And seeing as I’m in between talks right now in Australia, I see another episode in my future tomorrow morning…
Great post, Shaun.
Trina B says:
the best part of this post is that it does more than help my speaking. It helps my parenting. I’ll be sharing it with my 5th grader later today. Thanks
Thomas says:
Just do not say already then or already now when changing subjects. Nothing like being teased about it afterwards.. For some reason I have found it so much easier talking to a large group of people than a small group or a single person whom I hardly know.
Thomas
Janet Thaeler says:
I feel the same way about Dave Ramsey! You know who else does it? Dr. Laura. I almost can’t stand to listen to them because they insult their audience. I understand being firm and clear but once they call their listeners a name or label them, it turns me off.
Blog on,
Janet
Janet Thaeler says:
Shaun,
As a public speaker and motivator you understand what makes a powerful speech and what it can do for an audience.
Just last night I heard a speech from Mark Patey that I’m still thinking about today. It impacted me personally. If you’re like me, I also analyze what he did that really made a difference.
Martin Luther King was king of public speaking. We still quote him and hold him up as an example 50 years after his famous “I Have a Dream speech.” He made people weep and changed people’s hearts. What can we learn from him to help us in our profession?
Are you interested in seeing my list of
5 key elements of a speech that will be remembered for decades (inspired by Martin Luther King)?
It comes with an image that you can use for a post. The idea is to inspire a post from you and if you like it, hopefully a link to our dedication to King’s speech.
Please let me know.
Blog on
Janet
Michelle Bengtson says:
Shaun, as someone whose day job is to listen to people all day, but who is just starting to put herself out there as a speaker, there are two things that get under my skin and lose my respect. The first is when people say something like, “I have to be honest and say…” That automatically makes me wonder if they don’t always feel the need to be honest, and will I know when they aren’t? It screams lack of integrity to me. The second is when people say, “Whatever…” Offer your opinion if you have one, but if you don’t, keep silent. We are exposed to too much noise pollution on a daily basis that we don’t need more because someone is unwilling to commit. Just my 2 cents.
Miranda says:
This post is very timely! I am currently taking a speech communications course in college, and I will be giving my first speech next week. I have also done public speaking in the past, both as a Compassion advocate and in other settings as well. While I myself am not one to listen to talk radio, I tend to cringe at things others say when communicating. Maybe I should critique myself more often and listen to improve my communication. Your point about recording yourself speaking resonates with me, as I tend to do this to critique my singing… Why not do it with my speaking? I also love the idea of transcribing what you say, but if I always spoke in the same tone and manner in which I write, that could be intimidating to some, including myself. LOL. Whether informal or formal communication, it is important not only what we say but also how we say it. I too agree with you about credibility, and this is one point of many that you mentioned here that further validates all I am learning in my class. I hope you don’t mind, but I would like to share your post with my professor and ask if he is willing to allow me to share it with our class.
Admittedly, this is not the first of your blog posts that has been shared in my college classes. Introduction to global missions, speech communication… What’s next? ๐
Thanks again, and I look forward to proactively improving my communication!
Kevin says:
Shaun, I just (re?)discovered your blog and I appreciate your thoughtfulness as well as your openness to reader comments and challenges.
Like many people here I have a deep interest in the art of effective communication. While I wouldn’t disagree that the observations you’ve made are good general principles, I wonder if they always apply to the particular broadcasters you mentioned.
In the case of Limbaugh, I think that he often generalizes to be entertaining. Rather than lying, he’s employing hyperbole directed at two different audiences- those who take it humorously because they are in on the joke, and those who take it seriously and are offended. There’s an element of Phil Hendrie style trolling going on. Sure, it’s a double-edged sword, but it can be a very effective way to communicate.
In the case of Ramsey, do you think there might be some people who need to hear language that gives offense to get their attention? I’m not a huge Ramsey listener, so I can’t judge the context of how he uses such words, but I can imagine situations where it would be appropriate. Even Jesus spoke harshly to people, and how much greater is our need for the Savior than for financial stability? I think being ‘nice’ is not always the same as telling people what they need to hear.
thoughts?