I Heart Southwest (Or What Church Could Be)

I heart Southwest Airlines. There’s no first class, no admiral’s club, no assigned seating, no TVs in the back of the seats, no Wi-Fi throughout the cabin, no free headphones, no fancy snacks. None of that. But…

Every employee treats me like more than the guy who’s to blame for them having to work on Saturday.

Every flight is on time (In seven years? Two of my Southwest flights were delayed and, you know, blizzards will do that.)

Flights rarely cancel. (In seven years? I’ve not had one canceled Southwest flight.)

Bags are never lost. (In seven years? Not one lost bag.)

Did I mention that I get treated like a human being?

Sure, other airlines may have more destinations, better uniforms, more entertainment options, fatter peanuts or whatever but that’s not what I really want when I buy a ticket is it? Nope. Thanks, Southwest Airlines, for doing the work of an airline even if you’re a bad movie theatre and restaurant. I made it to Georgia today, on time, with all my stuff, thanks to you.

10 comments on “I Heart Southwest (Or What Church Could Be)”

Laura says:

I LOVE Southwest. I always choose them if I can!! And who can beat the $49??

Kelly @ Love well says:

Southwest is truly the best airline in America, simply because they get the basics of customer service.

I live in the land of Northworst Airlines. I long for the day when SWA will come north and set us free from the tyranny.

Travis Thompson says:

Not only do I also love Southwest, but I really smiled when I saw your parenthetical statement.

Texas in Africa says:

You can also actually USE their frequent flier rewards without having to schedule your trip for 3 a.m. on the first Sunday after the third full moon of an odd-numbered year.

Stephanie says:

I love SWA! I can’t remember the last time I flew a different airline.

Linda Sue says:

I truly heart SWA – they make special arrangements for people being transported for medical treatment as if it were their honor to do it. They remember you if you fly the same route every week – and speak to you kindly, compassionately, give everyone a safe trip – I wanna join the bible believin’ decent to one another church of the SWA! woo hoo –

Brian Lusk says:

Hey we heart you guys too. Without our Customers and supporters, we would be nothing. We are the first to admit that we aren’t perfect, but we surely do try.

Brian Lusk

Southwest Airlines

Sue Smith says:

Had to add my two-cents worth, even though I’m late to the party. My husband would say Southwest is good because they practice servant leadership. He’s read all about how they all have to do everyone else’s job to see what it’s like every so often. I like the cheap fares and the fun attitude of the flight attendants. And I have to say, I like the new system of how you line up according to your boarding pass number to get your seat. Kudos to whoever came up with that. Now, Southwest… PLEASE fly from St. Louis to Nashville direct. That would be such a good thing!

Shawn says:

http://www.cnn.com/2008/US/03/06/southwest.planes/index.html

Yikes!

travel to St Louis says:

hi , great pos !

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Shaun Groves